Frequently Asked Questions
Everything you need to know about shopping with Rails UK.
What are your standard delivery times within the UK?
We offer standard shipping via DPD or Royal Mail, which typically takes 2-4 business days. Express next-day delivery is available for orders placed before 2 PM GMT, Monday through Thursday.
What is your return policy for online orders?
We accept returns on all unworn, unwashed items with original tags attached within 28 days of delivery. Returns can be initiated through our online portal, and a fixed return shipping fee will be deducted from your refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Our garments generally follow standard UK sizing, but if you are between sizes, we recommend sizing up for a more relaxed, Californian-inspired fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital wallet options like Apple Pay, Google Pay, and interest-free installment plans through Klarna and Clearpay.
Are your materials sustainably sourced?
At Rails UK, we are committed to increasing our use of eco-friendly fabrics. Many of our collections now feature Tencel, organic cotton, and recycled polyester to reduce our environmental footprint while maintaining our signature softness.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.